Got a big, complex product that you have to help improve or redesign? Customer support teams are full of knowledge and running UX and discovery workshops with them can reduce weeks of discovery into hours.
As a customer-support-rep-turned-UXer, Havana Nguyen shares the type of knowledge you can get from customer support teams, why it will benefit your UX team, and how to do it. That's right, she'll walk you through some of the exercises and also talk about how to prevent workshop pitfalls. By the end of this talk, you will be able to:
- Recruit and source workshop participants
- Learn what and how to ask questions from your Customer Support teams
- How to run the workshop and how to conduct the exercises
- How to prevent and troubleshoot common workshop pitfalls
Join us this month for Lightning Talks! Our Lightning Talks meetup features 4-5 speakers from the community to present on a topic of their choice. Expand your mind and grow with us as we cheer them on!
TOPICS:
"Career Strategies in UX" with Amy Santee
"Writing is a Skillset UX Designers Need" by Lucy Fairbanks
"Making Your Personal Brand Work For You" with Nia Moore
"Case Study on Screen Readers and Accessibility" by Leyda Hughes
"How Practicing UI Design Daily Helped Me Land an Internship!" by Maya Stucky
If you mentally tense up at the thought of a design critique, this talk is for you! Pouring your effort into a design only to have it get ripped apart can be a jarring and upsetting experience. But getting design feedback is necessary for the product design process. Join us as we explore:
This is getting deep. Mastering design feedback will advance your skills and streamline your work.
Ontologies, knowledge graphs, and Object-Oriented UX...how do we connect the dots of all of these things — that connect dots?!
In this live demo, Sophia, Ahren, and Bob will attempt to do just that.
Ahren Lehnert and Bob Kasenshak are both senior taxonomists at Synaptica, an enterprise taxonomy and ontology management software company. They work together, facilitate conference workshops together, hang out on podcasts together (see episode 19 of the UX Hustle Podcast!), and generally geek out about knowledge graphs together. They are truly experts in the field and we are lucky to get to learn from them!
Follow Ahren on Twitter: @ahrenlehnert
Follow Bob on Twitter: @taxobob
Sophia Prater, chief evangelist of OOUX, will play host and guinea pig as Ahren and Bob try and translate her system model, object map, and "ontologically structured glossary" into a knowledge graph. LIVE.
Global Accessibility Awareness Day, which was launched in 2012 and happens every May, focuses on access and inclusion and celebrates the more than one billion people worldwide with disabilities. Come join Sam Ashlee, an accessibility advocate and senior user experience researcher at Honeywell Connected Enterprise, to learn some accessibility fundamentals and to talk about inclusion more broadly.
